Utilismart Corporation has created and operates its own secure, cloud-based Meter Data Management (MDM) system along with a wide range of AMI software solutions and data services for Utilities, Municipalities, Commercial and Industrial and Residential consumers. Utilismart provides information needed to make informed business decisions about electricity, water, and gas in the Smart Grid marketplace.

Utilismart Corporation is currently inviting individuals to apply for the position of:

Data Operations Supervisor

Position Overview

Responsible for leading and supporting Operations team members and Utilismart customers, the Data Operations Supervisor role is crucial to the success of Utilismart Corporation’s customer facing staff members. The role involves a demonstrated focus on company functions, employee support, operational technology, systems expertise and essential administrative tasks. The successful execution of these tasks will ensure that the department resolves issues while providing accurate and timely information and service to Utilismart customers.

The Data Operations Supervisor will work closely with, and report to Manager of Operations.

Essential Functions

Company Focus

- Work within ticketing system to assign tickets, consider priorities, customer relationships, and ability to deliver with designated SLA’s
- Communicate daily via email/phone with contacts including Utilismart customers, partners and Regulatory agencies in a qualified and knowledgeable manner

Employee Support

- Plan and provide training to new Utilismart employees, during both the onboarding process and ongoing, as required




- Demonstrate an environment of success and support to Operations employees by facilitating one-on-one check-in meetings, reviewing goals, concerns and team structure
- Prepare individual performance evaluations and communicate annual goals

Operational Technology & System Expertise

- Demonstrated advanced proficiency in the operation, configuration and troubleshooting of Utilismart software systems, meter reading platforms, and related utility technology applications, with the ability to identify system issues, investigate exceptions, and support reliable day-to-day operations
- Serve as a subject matter resource for utility technology systems, applying strong technical and analytical skills to resolve operational issues, improving system utilization and support technology and process enhancements

Administrative Tasks

- Schedule and facilitate frequent recurring operations meetings
- Manage and review time tracking results, ensuring completion and accuracy
- Prepare, analyze and provide KPI reports to the Manager of Operations
- Assess and plan vacation coverage during peak time off periods, ensuring that client needs, team support and daily duties are covered

Key Qualifications and Skills

- Exceptional communication and relationship building skills
- Ability to thrive in a rapid paced, time sensitive work environment




- Ability to recognize priority tasks and ensure thorough completion in a timely manner
- Leadership experience and demonstrated ability to motivate staff
- Experience working with utility data and meter reading systems considered an asset
- Post-secondary education in computer science, data management, or related field considered an asset

Salary: $75,000 Utilismart Corporation is dedicated to promoting diversity, equity, inclusion, and belonging in the workplace. Utilismart strives to create a supportive work environment and a culture that welcomes everyone and encourages equitable opportunities for all employees. We encourage all qualified individuals to apply.

Utilismart Corporation provides accommodation in accordance with applicable laws through all stages of the hiring process. If accommodation is required for any part of the application and selection process, please advise the Office Support Coordinator.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Vacancy Disclosure: This posting is for a recent full-time position. Utilismart Corporation is conducting an open recruitment process and will consider all qualified applicants who are legally entitled to work in Canada.

AI Disclosure: Artificial intelligence will not be used to screen, assess, or select applicants for this position.

Pay: $75,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: Hybrid remote in London, ON N6E 1A2

📌 Data Operations Supervisor (London)
🏢 Utilismart
📍 London