Lead brokerage client services at Livingston through service-level management, operational problem solving, and collaboration with release branch networks. Manage multiple teams across designated client accounts.

The Director Brokerage oversees service delivery for industry-related clients and regional support services. This leader maintains employee relations, strengthens client relationships, and improves end-to-end processing. Livingston operates customs brokerage and international trade services worldwide.

Key Responsibilities

Manage service levels against client expectations and needs

Coordinate service teams with the release branch network

Resolve workflow conflicts and client issues

Track work volumes, accuracy, and performance indicators

Plan operations, staffing, budgets, and support functions

Requirements

Ten or more years of progressive experience

Associate degree or post-secondary business education

Knowledge of brokerage operations policies and procedures

Excellent leadership, analytical, and organizational skills

Robust English communication and interpersonal skills

Use brokerage expertise, leadership, and operational judgment to strengthen client service delivery at Livingston across connected teams.

📌 Director Brokerage Client Services (Winnipeg)
🏢 Livingston International
📍 Winnipeg