Description

CPA Ontario is not like other organizations

We operate at a rare intersection, both regulator and membership body, responsible for upholding the integrity of the CPA designation while supporting more than 105,000 members and 19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust possible.

Careers built here tend to look different because the work itself is different. You are not simply contributing to an organization. You are helping shape a profession that touches nearly every sector of the economy at a moment when expectations, technology, and the nature of work are all being rewritten.

About This Prospect

We are seeking a dynamic and strategic leader to serve as the Director of Member Experience. This role is responsible for developing and managing programs that engage and support our organization’s member communities, fostering meaningful connections, and enhancing member value. The ideal candidate will have experience in community engagement, membership growth, and digital platform development, with strong leadership and interpersonal skills to collaborate with key members, internal stakeholders and external partners.

Please note: This is a 12-month contract

Requirements

- Grow and evolve our Communities of Interest program:



Partner across the organization to increase member engagement by identifying new community opportunities, aligning value-added CPA Ontario programs, and delivering compelling communications, events, peer-to-peer experiences, and digital engagement platforms.
- Engage and support community leaders and members: Build meaningful relationships with community leaders, regional associations, and members to develop relevant events, speaking opportunities, feedback channels, and strategic partnerships. Serve as the primary liaison, ensuring member insights inform organizational priorities.
- Develop a data-driven community growth strategy: Leverage member insights, engagement metrics, and KPIs to create a strategic roadmap that expands and strengthens member segments, including small and medium practitioners and emerging CPAs.
- Design and optimize the member experience: Map end-to-end member journeys, identify key moments that matter, and develop audience personas to deliver personalized, relevant experiences. Use data and member feedback to drive continuous improvement while ensuring alignment with regulatory requirements and brand standards.
- Advance member engagement through innovation: Evaluate and implement emerging technologies, tools, and partnerships that enhance member experiences, support engagement objectives, and drive measurable improvements in satisfaction and Net Promoter Scores (NPS).

📌 Director, Member Experience (Canada)
🏢 CPA Ontario
📍 Canada