Job Summary: GFL Environmental is looking for a Lead Dispatcher to join our team in Coquitlam, BC!

As a Lead Dispatcher, you’ll play a key role in ensuring efficient daily operations by coordinating driver schedules, addressing on-route issues, and supporting the dispatch team. You’ll act as the main point of contact between drivers, operations, and customer service - making sure routes run smoothly, service issues are resolved promptly, and the team stays on track.

Why GFL

Competitive Pay

Individual pay is determined by responsibilities, experience, and location.

Comprehensive Health Benefits

Full employer-paid medical, dental, and vision coverage for you and your family.

Retirement Savings

Company-matching RRSP/DPSP program to secure your financial future.

Up-to-date Fleet & Gear:

Work out of safe, modern yards with well-maintained trucks, new equipment, and industry-leading diagnostic tools.

Nationwide Growth opportunities

Clear pathways for advancement across GFL’s growing national network.

Employee Support

Full access to our confidential Employee Assistance Program (EAP).

Green for Life Perks

Exclusive employee discount programs, perks, and team recognition initiatives.

Requirements

Required Experience

Previous dispatching experience is an absolute must for this role.

Preferred Experience





Prior leadership or supervisory experience is highly beneficial.

Core Competencies

Strong communication, organizational, and problem-solving skills.

Fast-Paced Adaptability:

Ability to multitask in a fast-paced environment.

Software Proficiency

Proficient in MS Office (Outlook, Excel, Word).

Industry Systems

TRUX experience is an asset, or willingness to learn.

Scheduling Flexibility

Willingness to work extended hours or weekends as needed.

Logistics Knowledge

Knowledge of routing and scheduling best practices.

Responsibilities

Team Leadership

Direct and lead the daily operations of a team of five dispatchers, which includes a support team member. Provide guidance, coaching, and support to ensure optimal team performance.

Workflow Management

Monitor and ensure the timely completion of all scheduled routes, issue resolutions, customer service emails, and general dispatch tasks.

Performance Monitoring

Conduct daily monitoring of dispatcher progress and call assignments, ensuring all team members remain productive and on task throughout their shifts.

Administrative & Compliance Duties:

Perform essential daily administrative tasks, which include reviewing route closures, auditing dispatch documentation, and providing final review and sign-off on all daily paperwork.

#GFLTalent

📌 Dispatch Supervisor (Winnipeg)
🏢 GFL Environmental
📍 Winnipeg