Fastly is hiring a Network Support Engineer in New York or remotely within the United States, supporting customers during core US-East hours.

This Tier I Customer Support Engineer role combines technical investigation with customer guidance across Fastly’s delivery and Compute products. You will manage cases involving VCL, caching, HTTP behavior, Control Panel access, observability, and network diagnostics. Occasional nights, weekends, and PagerDuty coverage support urgent incidents.

Key Responsibilities

Define response targets and resolve customer cases through written channels

Investigate VCL logic, TTLs, hit ratios, headers, and protocols

Teach customers Control Panel workflows, access controls, and observability

Record verification, attempted solutions, unknowns, and escalation evidence





Monitor large network events and report customer-facing degradation

Requirements

Two to four years in technical support, systems administration, or networking

Understanding of internet protocols, BGP, routing, transit, and peering

Working knowledge of a programming language such as Python or Go

Comfort with RESTful APIs, command-line tools, and SaaS interfaces

Robust written communication, analysis, judgment, and customer support experience

Use network fundamentals, diagnostic tools, and customer advocacy to support reliable experiences through Fastly’s edge platform.

📌 Fastly Network Support Engineer (Prince Edward Island)
🏢 Fastly
📍 Prince Edward Island