Apply brokerage application support expertise remotely with Fidelity Clearing Canada, troubleshooting Dataphile and business-critical systems for clients and users.

This Business Application Support Analyst role serves FCC’s technology team within financial services. You will maintain production applications, resolve service requests, evaluate client requirements, and communicate solutions across business and technical audiences. The position also includes user training, product demonstrations, quality assurance testing, and business analysis. A full-time regular schedule and current Canadian work authorization are required.

Key Responsibilities

Maintain service quality for FCC production applications

Answer questions, explicit faults, and propose solutions

Evaluate enhancement and maintenance requirements





Coordinate communication among clients, vendors, and Fidelity partners

Deliver collaborative, seamless customer service

Requirements

Three-year post-secondary education or equivalent experience

Three to five years of client application support

Brokerage experience focused on post-trade or mid-back-office applications

Complex business-critical systems support experience in financial services

Dataphile, API troubleshooting, and SDLC knowledge

Use brokerage operations knowledge, application troubleshooting, and clear communication to support Fidelity Clearing Canada’s critical financial systems.

📌 Financial Services Application Support Analyst (Winnipeg)
🏢 Fidelity International
📍 Winnipeg