Lead guest services and accommodations at Castle Mountain Resort in Southwestern Alberta, overseeing reservations, service delivery, and two closely linked teams in office.

This senior manager directs Accommodations and Guest Services, including their Supervisors. You will manage reservations performance, occupancy, service standards, staffing, and cross-departmental coordination. The role spans booking channels, guest communications, front-desk delivery, and operational reporting.

Key Responsibilities

Supervise Accommodations and Guest Services Supervisors

Lead recruitment, onboarding, training, and seasonal staffing plans

Oversee reservations, occupancy, ADR, and booking pace

Coordinate arrivals, departures, special requests, and service recovery





Prepare reporting on revenue, staffing, and guest satisfaction

Requirements

Five-plus years leading hospitality, resort, or reservations operations

Experience supervising supervisors or multiple teams

Knowledge of property management and booking systems

Experience managing rate strategy and reservations metrics

Legal entitlement to work in Canada

Bring hospitality leadership, reservations expertise, and guest-service judgment to Castle Mountain Resort’s remote mountain operation.

📌 Guest Services and Accommodations Manager (Winnipeg)
🏢 CWSAA
📍 Winnipeg