Job Summary The IT Coordinator provides responsive technical support across workplace systems, devices, and networks. This role helps colleagues resolve technology issues, maintain reliable access to tools, and keep support requests organized from intake through resolution.

Responsibilities

- Deliver IT support, help desk, desktop support, and technical support for Windows, macOS, and Linux devices; troubleshoot software and computer hardware issues.
- Assist with computer networking, LAN, VPN, and firewall connectivity, escalating complex incidents and documenting actions in ServiceNow, Jira, or BMC Remedy.
- Support Microsoft Office and other workplace applications, communicate progress clearly, and coordinate equipment setup and routine maintenance.
- Your impact: Timely, well-documented support helps colleagues stay connected and productive.

Qualifications Required:



Practical IT support, desktop support, software troubleshooting, operating systems, computer hardware, and computer networking capabilities, with clear communication and customer service skills to resolve issues and guide users. Preferred: Familiarity with Windows, macOS, Linux, VPN, LAN, firewall concepts, Microsoft Office, and ticketing tools such as ServiceNow, Jira, or BMC Remedy; related technical support or help desk experience is an advantage.

Pay: $55,000.00-$70,000.00 per year

Perks

- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Relocation assistance
- Vision care

Work Location: In person

📌 IT Coordinator (Fairford)
🏢 Pinaymootang First Nation Education Authority
📍 Fairford