11 Nov
|
Canadian Tire Financial Services
|
Toronto
11 Nov
Canadian Tire Financial Services
Toronto
Lead incident and problem management for store technology as an L2 Analyst in Toronto or Calgary, with full-time responsibilities across technical teams. This analyst also reports on incident, problem, SLA, and operational performance data. Strong stakeholder management, presentation, and influence skills support collaboration with vendors, Product Owners, and business stakeholders.
Manage and prioritize incidents reported by store staff Conduct root cause analysis for recurring issues Present incident and problem metrics to management Robust data analysis, reporting, and presentation skills Experience coordinating technical teams and stakeholders
📌 ITSM Incident Problem Management Analyst (Toronto)
🏢 Canadian Tire Financial Services
📍 Toronto