As a Kafka Support Specialist, you will join the Enterprise Event Streaming team responsible for supporting, monitoring, and maintaining high-throughput, mission-critical streaming architectures. In this role, you will play a key part in maintaining the health and resilience of the event-driven infrastructure, ensuring high availability, performance, and operational consistency across Enterprise Event Streaming pipelines powered by Confluent Kafka.

Key Responsibilities Production Support &

- Incident Management: Provide Tier 1 / Tier 2 production support for enterprise event streaming platforms, including real-time incident diagnosis, resolution, and root cause analysis (RCA).

Kafka

Operations &

- Maintenance: Monitor, troubleshoot, and optimize Confluent Kafka clusters, brokers, schemas, producers, and consumer applications across distributed environments. Consumer &
- Producer Troubleshooting: Assist application teams with configuring, debugging, and optimizing Kafka Consumers and Producers, ensuring standard delivery patterns and robust error-handling mechanisms (e.g., dead-letter queues, retry topics).

Platform

Monitoring &

- Reliability: Monitor pipeline latency, consumer lag, cluster throughput, and system health using enterprise observability and alerting tools (e.g., Grafana, Prometheus, Datadog, Splunk).

Change

Management &

- Deployment: Support release management, application deployments,



configuration updates, and infrastructure upgrades across production and non-production environments following ITIL/Agile processes. Collaboration &
- Onboarding: Work closely with engineering and development teams to onboard new data pipelines, establish operational best practices, and maintain reliable data flow across business units.

Key Qualifications Experience: 2 years of experience in production support, or focused on enterprise data streaming platforms.

Event Streaming Expertise: Hands-on experience with the Confluent Kafka ecosystem, including Kafka Brokers, Schema Registry, Kafka Connect, and Kafka Streams.

Kafka

Producers &

- Consumers: Deep understanding of Kafka Producer and Consumer architecture, offset management, partitioning strategies, serialization/deserialization (Avro, JSON, Protobuf), and delivery guarantees. Monitoring &
- Observability: Solid experience leveraging observability stacks to track consumer lag, identify bottleneck issues, and detect broker anomalies. Scripting &
- Automation: Proficiency in shell scripting (Bash) and Python (or Java/Scala) to automate routine support tasks, health checks, and monitoring scripts.

Operating

Systems &

- Infrastructure: Solid background in Linux/Unix environments, network troubleshooting, and enterprise security standards (SSL/TLS, SASL, Kerberos).

📌 Kafka Support Specialist (Toronto)
🏢 Unisystech Consulting
📍 Toronto