Network security expertise anchors this Technical Support Engineer role, focused on TCP/IP, authentication protocols, operating systems, and customer problem-solving.

As a Technical Support Engineer, you will support networking and security customers through complex technical cases. Required knowledge includes Windows, OSX, Linux, TCP/IP, routing protocols, L2/L3 switches, and security products. You will also address BGP, Hub-and-Spoke technology, SDWAN, and authentication protocols.

Key Responsibilities

Analyze customer system information and configuration details

Consult technical documentation, bulletins, and release notes

Recommend corrective actions from technical analysis

Provide customer education when knowledge gaps arise

Lead escalation meetings and manage customer expectations

Requirements

Three or more years in technical support or system administration

Deep knowledge of Windows, OSX, and Linux

Solid understanding of BGP, Hub-and-Spoke, and SDWAN

Authentication knowledge covering LDAP, SAML, RADIUS, and OAuth

Experience with firewalls, IDS/IPS, VPN, or virus scanning

Use networking, authentication, and security product expertise to guide customers through Fortinet technical support cases.

📌 Network Security Technical Support Engineer (Winnipeg)
🏢 Fortinet
📍 Winnipeg