Theu00A0Night Operationsu00A0position is responsible for overseeing all Dispatch, Planning, and Customer Service activity for their assigned shift. The focus of Night Operations is the identification and resolution of all non-routine or time-sensitive issues that arise after regular business hours.

The Night

Operations staff must display sound judgment and involve other operations staff in the resolution process, as they deem necessary. Must be well organized, an excellent communicator and have a keen sense of timeliness.

Responsibilities:

- Identify and resolve all non-routine, time-bound operational issues occurring afterhours
- Prioritize tasks based on sensitivity (emergency, non-routine, routine) and respond accordingly
- Interface with Dispatch, Planning, Customer Service and other functional business units to ensure customer and driver satisfaction
- Manage all afterhours inbound/outbound satellite, telephone, email, and in-person communications for City and Highway operations
- Document and report all customer service, planning, and driver-related issues to the appropriate departments/personnel
- Manage all incoming inquiries and provide excellent customer service according to Bison standards

Qualifications:

- Must have prior dispatch experience in order to be considered for this role
- Dedicated experience providing customer service in a similar work workplace
- Well organized, an excellent communicator,



and have a keen sense of timeliness
- Demonstrated attention to detail, communication, problem solving, and planning abilities
- Ability to multitask and to thrive in a fast-paced environmentu00A0
- Excellent interpersonal and communication skills
- Proven analytical and critical thinking skills
- Excellent problem-solving abilities

• This position is subject to a4on 4off 18:00-06:00 schedule.

This job is classified under NOC Code: 14404u200B

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Why Bison: u00A0u00A0 u00A0u00A0u00A0 u00A0u00A0u00A0 u00A0u00A0u00A0 u00A0u00A0u00A0 u00A0

u2022u00A0u00A0 u00A0Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career

u2022u00A0u00A0 u00A0Dispersed work environments that promote a healthy work-life balance

u2022u00A0u00A0 u00A0Meaningful and impactful work and projects with an essential service provider

u2022u00A0u00A0 u00A0Join our engaging Wellness Program& extracurricular sports teams

About Bison: u00A0u00A0 u00A0u00A0u00A0 u00A0u00A0u00A0 u00A0u00A0u00A0 u00A0u00A0u00A0 u00A0

u2022u00A0u00A0 u00A0Celebrating over 50 years in Business

u2022u00A0u00A0 u00A0Active in giving back through Corporate Social Responsibility and Charitable Giving

u2022u00A0u00A0 u00A0Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.u00A0

📌 Night Operations (Mississauga)
🏢 Bison Transport
📍 Mississauga