About Us

We are a growing nutraceutical manufacturing company in Richmond, BC. Our team is hands-on, collaborative, and committed to producing high-quality products. We value reliability, clear communication, and people who take pride in their work.

Job Overview

We are seeking a detail-oriented, organized, and proactive Part-Time Operations & Order Fulfillment Coordinator to support our day-to-day order processing, logistics coordination, and administrative operations.

In this role, you will play a central part in ensuring our B2B retail accounts, sales representatives, and e-commerce customers receive seamless service from order entry to final delivery across Canada and the US. You will work closely with our sales, marketing, and third-party logistics (3PL) warehouse partners.

Key Responsibilities

1. Order Processing & System Management

- Process incoming sales orders, wholesale orders, and promotional/sample requests accurately.
- Set up new customer accounts, apply correct pricing tiers, discounts, and credit terms, and securely handle credit card transactions.
- Regularly review order status queues (e.g., Orders Awaiting Fulfillment, Orders Awaiting Invoicing) and resolve any on-hold files.

2. Warehouse Coordination & Shipping (Canada & US)

- Submit picking lists and complete sales orders to 3PL warehouse partners
- Coordinate shipment pickups, generate and void shipping labels, and print manifests using carrier portals
- Monitor stock levels across warehouses; handle inventory transfers, backorders, and order cancellations in real-time between Shopify, NetSuite, and warehouse portals.

3. Invoicing, EDI & Account Administration

- Generate and dispatch invoices for credit card and term customers across Canada (BC and East Coast) and the US.
- Transmit invoices and tracking details through partner and EDI portal.
- Handle dedicated invoicing schedules for major retail and distributor accounts

4. Sales Rep, Sample & Tradeshow Support

- Manage monthly sales rep "carstock" orders,



reconcile sample inventory sheets, and log rep distributions.
- Coordinate sample requests and webinar product allocations via internal tracking sheets.
- Assist with logistics and product preparation for regional and US tradeshows, coordinating deadlines with the marketing team.

5. Email & Customer Inquiry Management

- Monitor and triage the incoming operations/orders inbox; answer customer enquiries and forward departmental requests promptly.

Qualifications & Requirements Experience: 1–2+ years of experience in order entry, e-commerce operations, order fulfillment, or logistics administration.

Systems & Software:

- Proficiency with ERP and e-commerce platforms (hands-on experience with Shopify is an asset).
- Familiarity with accounting/invoicing software.
- Experience working with 3PL platforms and courier shipping systems
- Proficient in Google Sheets / Microsoft Excel and email management.

Attention to Detail: High accuracy in data entry (SKUs, pricing, discount tiers, addresses). Problem-Solving Skills: Resourceful and quick to troubleshoot shipping, labeling, or inventory discrepancies.

Communication: Clear, professional written and verbal communication skills for liaising with sales reps, retail accounts, and warehouse teams.

Benefits & Perks:

- Flexible part time daytime schedule.
- Comprehensive 4-week structured onboarding and training program.
- Team-oriented, supportive team workplace.
- Product discounts / employee perks.

How To Apply: Please submit your resume along with a brief note describing your experience with order processing platforms and logistics coordination.

Pay: $22.00-$24.00 per hour

Expected hours: 20.0 – 25.0 per week

Benefits

- Casual dress
- Company events
- On-site parking
- Store discount

Ability to commute/relocate:
- Richmond, BC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- Please apply through Indeed with your resume and a brief note about your relevant experience and availability.

Work Location: In person

📌 Operation & Order Fulfillment Coordinator (Richmond)
🏢 Living Alchemy
📍 Richmond