Operations Manager – Eastern Canada

Location: St. John’s, NL or Dartmouth, NS

Lead People. Drive Performance. Make an Impact.

Dallas Mercer is growing, and we’re looking for an experienced, results-driven Operations Manager – Eastern Canada to help lead our next chapter.

As a Canadian leader in disability management and workplace health services, Dallas Mercer partners with employers across the country to support employees, strengthen workplace health and achieve meaningful outcomes.

Our continued growth is creating exciting opportunities for talented leaders who thrive in a dynamic environment, enjoy developing people and know how to turn strategy into results.

We’re looking for someone who doesn’t just manage operations — they take ownership, build strong teams and make things happen.

The Opportunity

Reporting to the Vice President of Operations, you will play a key leadership role in managing our disability management teams and ensuring exceptional service delivery to our clients.

You will lead and support a team of Disability Management Consultants and Practice Leads, oversee assigned client portfolios, and ensure our people have the resources, direction and accountability needed to succeed.

This is an opportunity for a confident, hands-on leader who enjoys balancing people leadership, operational performance and client relationships.

What You’ll Do

- Lead and develop people. Build engaged, accountable and high-performing teams through effective leadership, coaching, performance management and employee development.
- Drive operational excellence. Oversee workloads, productivity,



service quality and resource allocation to ensure efficient, consistent service delivery.
- Deliver an exceptional client experience. Manage assigned client portfolios, strengthen relationships and ensure service commitments are consistently achieved.
- Turn information into action. Use performance data, quality reviews and operational reporting to identify opportunities, address challenges and drive results.
- Support continued growth. Contribute to successful client implementations, team development and the ongoing evolution of our services.
- Champion continuous improvement. Identify opportunities to improve processes, strengthen collaboration and enhance operational effectiveness.

What You’ll Bring We’re looking for a leader who combines strong people management skills with sound operational judgment and a genuine commitment to results.

Candidates must demonstrate

- Demonstrated experience leading teams, managing performance and monitoring workload in a professional services or related environment.
- Demonstrated knowledge and experience in disability management, workers’ compensation, workplace accommodations, return-to-work services or a related field.
- Demonstrated knowledge and experience in quality assurance, continuous improvement, and reporting.
- Solid organizational,



analytical and problem-solving skills.
- Confidence in making decisions, addressing challenges and holding people accountable.
- The ability to build positive relationships with employees, clients and colleagues.
- A proactive, solutions-focused approach and the ability to thrive in a growing organization.

Why Join Dallas Mercer? At Dallas Mercer, we’re proud of what we’ve built — and even more excited about where we’re going.

You’ll be joining a growing Canadian organization with an established reputation, a talented team and a strong commitment to the employers and employees we serve.

We offer the opportunity to:

- Take on a meaningful leadership role with genuine responsibility and influence.
- Work alongside experienced professionals who are passionate about their work.
- Contribute to an organization that is expanding its reach and impact across Canada.
- Help shape the development of high-performing teams and operational excellence.
- Be part of a company where initiative, accountability and results matter.

Ready to Make an Impact? If you’re an experienced leader who enjoys developing people, solving problems and delivering results, we’d love to hear from you.

Join Dallas Mercer and help shape the next chapter of our growth.

Apply: [email protected]

Learn more: dallasmercer.ca

Pay: $100,000.00-$120,000.00 per year

Application question(s)

- Are you located in or near Mount Pearl, NL or Dartmouth, NS?
- Do you confirm the information provided on your application is true and factual?

Work Location: In person

📌 Operations Manager - Eastern Canada (Mount Pearl)
🏢 Dallas Mercer Consulting (DMC)
📍 Mount Pearl