Lead business operations in Surrey with Napsteel, applying process improvement and performance management across customer service activities. Robust organization and analysis matter.

North American Pipe and Steel is seeking an Operations Manager for its Surrey customer service team. This manager oversees daily operations, supports employees, and improves policies and procedures. The work also involves scheduling, staffing, workflow, resource allocation, and coordination with management and other departments.

Key Responsibilities

Oversee daily operational activities for smooth business operations

Lead employees and maintain productive, accountable work environments

Improve operational policies, procedures, efficiency, and quality

Manage schedules, staffing, workflows, and resource allocation





Coordinate departments to meet business objectives and requirements

Requirements

Three or more years in operations, management, administration, or related fields

Knowledge of business operations and performance management

Strong organizational, analytical, and problem-solving skills

Proficiency with Microsoft Office and specialized ERP systems

Excellent written, verbal, and interpersonal communication skills

Bring operational leadership, process improvement, and analytical decision-making to Napsteel’s customer service team in Surrey.

📌 Operations Manager Surrey (Winnipeg)
🏢 North American Pipe u0026 Steel
📍 Winnipeg