Lead complex technical support for AVEVA customers using industrial software expertise, with hybrid work based in Lake Forest, San Leandro, or Calgary.

As a Principal Technical Support Engineer, you will support Premium and Elite subscribers using AVEVA Software and former Wonderware products.

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Windows, SQL Server, Python or C#, industrial automation, and Manufacturing Execution Systems knowledge. The work centers on resolving issues throughout installation, commissioning, operation, maintenance, and product application.

Key Responsibilities

Cover phone support from 8:00 AM to 5:00 PM Pacific

Reproduce customer issues and document resolutions in CRM systems

Resolve complex technical issues escalated by support teams





Lead less-experienced Technical Support staff

Write technical notes and deliver web meeting sessions

Requirements

Degree in computer science, computer engineering, or electrical engineering

Eight or more years of experience in similar roles

Microsoft Windows and Microsoft SQL Server experience

Visual Studio and Python or C# experience

Industrial automation hardware, protocols, and MES knowledge

Use industrial software, database, programming, and automation expertise to lead AVEVA technical support for complex customer issues.

📌 Principal Technical Support Engineer (Winnipeg)
🏢 Aveva Group
📍 Winnipeg