Shape business process improvements at Capital One Canada in Toronto through Lean methodologies, stakeholder collaboration, and a hybrid three-day office model.

This new graduate Process Manager role enters the Process Manager Development Program during the first year. You will complete hands-on training, apply Lean and Green Belt methodologies across two projects, and present your work to senior leaders. The work supports customer-focused improvements across areas including Fraud, Customer Acquisitions, and Payments.

Key Responsibilities

Define and implement process improvement agendas

Use data to improve customer experiences and efficiency

Collaborate with software and data science teams

Drive product launches, technology changes, and continuous improvement





Monitor process performance through quality assurance routines

Requirements

Graduate in 2027 from an accredited undergraduate program

Completed or pursuing a relevant university degree

Strategic thinking and structured problem-solving skills

Familiarity with Lean, Six Sigma, or process improvement

Interest in coding or data visualization, including SQL or Tableau

Build customer-focused banking processes with Capital One Canada using analytical thinking, Lean methods, and cooperative problem-solving.

📌 Process Manager Development Program Toronto (Montreal)
🏢 Capital One
📍 Montreal