Position: Production/Application Support Engineer (Level 3/4)

Location: Montreal, QC (Hybrid)

Employment Type: Full Time

Experience Required: 10 + Years

Note: The final round of the interview process will be conducted onsite, and candidates must be available to attend an in-person interview.

Role Summary:

We are looking for an experienced Production/Application Support Engineer (L3/L4 ) to provide advanced support for business-critical applications and infrastructure. The ideal candidate will have strong expertise in Unix/Linux, Python, Perl, IBM DB2, NAS Storage, and Archiving Applications, with proven experience in troubleshooting complex production issues across on-premises and cloud environments.

Required Skills:

- Strong experience in Unix/Linux Administration
- Proficiency in Python and Perl Scripting
- Hands-on experience with IBM DB2 Database Support
- Experience with NAS Storage Management
- Knowledge of Archiving Applications
- Expertise in Production/Application Support (L3/L4)
- Solid understanding of Incident, Problem & Change Management
- Experience supporting Cloud and On-Prem Infrastructure

Key Responsibilities:





- Provide L3/L4 production support for enterprise applications and infrastructure.
- Troubleshoot and resolve complex application, database, storage, and operating system issues.
- Manage and support Unix/Linux servers and environments.
- Develop and maintain automation scripts using Python and Perl.
- Monitor, maintain, and optimize IBM DB2 databases.
- Support NAS Storage platforms and archiving solutions.
- Perform incident, problem, and change management activities.
- Conduct root cause analysis (RCA) and implement preventive measures.
- Collaborate with development, infrastructure, and cloud teams to ensure system stability and performance.
- Participate in on-call support and critical production issue resolution.

Good to have Skills:

- 8+ years of Production/Application Support experience.
- Strong troubleshooting and analytical skills.
- Excellent communication and stakeholder management abilities.
- Experience in highly available, mission-critical enterprise environments.

📌 Production/Application Support Engineer (Level 3/4) (Montreal)
🏢 Ku0026K Global Talent Solutions
📍 Montreal