Production support engineers troubleshoot incidents, monitor systems, and build automation solutions while responding to customer requests and operational issues.

This Production Support Engineer provides application and production support across incidents, problem tickets, and technical questions. The work includes root-cause analysis, system monitoring, scripting, testing, debugging, and maintenance. Collaboration spans project leads, technical teams, business partners, and key stakeholders.

Key Responsibilities

Respond to customer requests, incidents, questions, and problem tickets

Troubleshoot technical issues and implement effective resolutions

Develop, test, debug, and maintain scripts and utilities

Monitor alerts, performance, availability,



and reliability

Improve monitoring, alerting, automation, and operational processes

Requirements

Experience with systems monitoring and production alert response

Experience using system commands and utilities

Knowledge of troubleshooting and root-cause analysis

Understanding of SDLC processes and code reviews

Experience providing on-call support

Apply production support, troubleshooting, monitoring, and automation skills across customer-focused operational engineering responsibilities.

📌 Production Support Engineer Automation (Winnipeg)
🏢 Envision Technology Solutions
📍 Winnipeg