Program Director (Sales & Operations)

OMAC Taekwondo | New Westminster, BC

About OMAC Taekwondo

Established in 1998, OMAC Taekwondo is an award-winning martial arts school dedicated to developing confidence, discipline, respect, leadership, and physical fitness in students of all ages.

We are seeking an experienced, motivated, and highly organized Program Director to oversee membership enrollment, customer relationships, staff coordination, and daily business operations.

This is a leadership position for someone who enjoys working with people, takes initiative, and is motivated by achieving measurable results.

Key Responsibilities

Membership Sales and Enrollment

- Respond promptly to prospective student inquiries.
- Schedule, coordinate, and follow up on trial lessons.
- Conduct facility tours and membership consultations.
- Present membership options and confidently guide prospective students through enrollment.
- Maintain accurate lead records and follow-up activities.
- Meet established enrollment and membership growth targets.

Daily Operations and Administration

- Oversee front desk operations and daily administrative activities.
- Manage student registrations, memberships, payments, and scheduling.
- Ensure student records and membership information are accurate.
- Coordinate belt tests, events, camps, workshops, and other activities.
- Maintain a clean, organized, and professional environment.
- Identify operational problems and implement practical solutions.

Staff Supervision and Leadership

- Coordinate staff responsibilities and daily assignments.
- Monitor staff punctuality, professionalism, and completion of assigned duties.
- Provide coaching, feedback, and support to team members.




- Assist with onboarding and training new employees.
- Conduct routine operational checks to maintain consistent service standards.
- Communicate staff performance concerns and operational improvements to senior management.
- Work collaboratively with the Head Instructor to ensure smooth class operations.

Customer Service and Retention

- Build strong relationships with students and families.
- Address customer concerns professionally and promptly.
- Monitor attendance and follow up with students who are frequently absent.
- Support student retention and membership renewal initiatives.
- Maintain a welcoming, positive, and professional atmosphere.

Qualifications

Required

- Strong leadership, communication, and interpersonal skills.
- Experience in customer service, sales, or business operations.
- Excellent organizational and time management skills.
- Ability to supervise staff and hold team members accountable.
- Confidence communicating with parents, children, and adults.
- Strong problem-solving skills and ability to work independently.
- Comfortable working toward measurable performance goals.
- Basic computer proficiency and ability to learn new software.
- Reliable, punctual, professional, and detail-oriented.
- Availability to work afternoons and evenings.

Preferred

- Previous supervisory or management experience.




- Experience in membership sales or a service-based business.
- Experience working with children and families.
- Familiarity with CRM or membership management systems.
- Experience in martial arts, fitness, recreation, or youth programs.

Martial arts experience is not required. Leadership ability, professionalism, and a strong work ethic are more important. What We Offer
- A positive, professional, and team-oriented environment.
- Training in our programs and operational systems.
- Opportunities for career advancement and leadership development.
- Performance-based growth opportunities.
- The prospect to contribute to an established organization serving the community since 1998.

Ideal Candidate We are looking for someone who takes ownership of their responsibilities, leads by example, communicates confidently, and consistently follows through.

The successful candidate should be comfortable balancing sales, customer service, administration, and staff leadership while maintaining high operational standards.

How to Apply

Please submit your resume and a brief cover letter explaining your relevant experience and why you would be a strong fit for OMAC Taekwondo.

Only candidates selected for an interview will be contacted.

Pay: From $3,500.00 per month

Application question(s)

- Are you comfortable speaking with prospective customers and explaining membership pricing?
- Describe a time you successfully handled a difficult customer or parent.
- What would you do if a prospective student attended a trial lesson but did not enroll?

Experience
- Customer service, sales, administrative: 1 year (required)

Work Location: In person

📌 Program Director (New Westminster)
🏢 OMAC taekwondo
📍 New Westminster