Jones Feed Mills is a family-owned and operated feed manufacturing mill that produces high quality feeds for livestock producers throughout Ontario. Currently we have an opening for a full-time Customer Service Representative at our Linwood location.

Responsibilities include:

· Compile and analyze monthly and annual testing results; implement corrective actions where needed.

· Develop and maintain testing methods and inspection plans; manage lab supply orders.

· Review in-house test results and address discrepancies promptly.

· Collaborate with nutrition team to regularly assess testing schedules and results.

· Conduct regular mill visits to collect raw materials and finished feed samples for lab analysis.

· Assist with internal and external audits, including FeedAssure and CFIA inspections.

· Process supplier and outside carrier approvals, ensuring quality standards are met

· Participate in relevant company meetings including plant quality and production meetings, take notes, troubleshoot issues, and coordinate sampling.

· Review and approve Corrective Action Reports (CARs), ensuring effective root cause analysis and prevention.

· Investigate and manage customer complaints in coordination with relevant departments, including sample review, batch traceability, and coordination with dispatch for product returns or replacements. Communicate with customers and co- workers to ensure timely resolution.

· Investigate non-conformances and coordinate corrective and preventive actions (CAPA).





· Maintain detailed records of sampling, test results, and deviations.

· Track and monitor daily production data and ensure data accuracy.

· Prepare daily/weekly quality control reports.

· Manage quality and process control data through the construction of datasets, data management, and trend analysis.

· Perform additional duties as assigned.

Qualifications

· Post-secondary Diploma or Degree in Feed Science, Food Science, Agriculture, Chemistry, or a related field.

· Minimum 3 years’ experience in Food/Feed Safety programs (HACCP / CFIA or equivalent) and Quality Management Systems.

· Proficient in Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).

· Willingness to travel between Jones Feed Mills locations.

· Excellent communication, organization, and problem-solving skills.

· Strong attention to detail and ability to work effectively in a fast-paced environment.

· Root cause analysis training beneficial

Agricultural background preferred.

Jones Feed Mills offers competitive wages, a comprehensive and unique benefits package including a company savings plan. We promote safety, offer a pleasant work setting, and encourage personal development. Come join the Jones Team!

Pay: $60,000.00-$70,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

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