Remote workforce planning leadership awaits in Canada, using Excel, forecasting, and real-time monitoring across customer service channels. Shape staffing strategies for international projects.

As Manager Controlling & Planning, you will oversee workforce planning and operational performance across multiple customer service projects. You will align staffing with demand across phone, chat, and email support. The work combines scheduling, KPI analysis, reporting improvements, and operational decision-making.

Key Responsibilities

Plan workforce allocation using forecasts, volumes, and service targets

Monitor operations and implement immediate corrective actions

Develop employee shift schedules with project leaders





Analyze KPIs and translate insights into recommendations

Improve reporting systems and automate recurring workflows

Requirements

At least two years customer service workforce management experience

Confident Microsoft Excel or Google Sheets user

Solid numerical aptitude and analytical thinking

Excellent organizational and independent working skills

Fluent German or English communication

Apply your workforce management, analytical, and scheduling expertise to maintain service quality across remote customer service operations.

📌 Remote Workforce Planning Manager (Winnipeg)
🏢 Jobgether
📍 Winnipeg