Must Have

5+ years of demonstrated experience in coordinating and facilitating project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards

Manage JIRA /eSMT incident tickets and work with project managers/product managers to ensure that ticket s are resolved within SLAs.

Identify and facilitate resolution of application issues by facilitating collaboration between various stakeholders.

Sound knowledge of production applications support process (ITIL) including incident management, change management, deployment, support, and upgrades

Experience responding to queries and resolving issues with specified software applications and escalating or closing tickets, as necessary

Maintains and updates technical documents and procedures

Work with Project/Product Manager (PM) towards creating performance measurement dashboards (such as JIRA/Devops/Power BI etc.) including sprint performance, sprint velocity, financial performance, and others

Experience and Skill Set Requirements

Application Support Experience –30%

5+ years of proven experience in managing clients and their expectations with reference to IT projects or applications

Working knowledge of business process analysis techniques, structured system life cycle methodologies (SDLC) for business applications

Demonstrated ability to respond to end‑user queries, troubleshoot application issues, configuration issues, and system access problems and resolve incidents efficiently

Hands-on experience managing full incident lifecycles using a ticketed query system, including prioritization, escalation, and closure

Experience supporting internal teams and external clients, ensuring consistent service delivery and issue resolution





Ability to identify recurring issues and contribute to long‑term fixes and service improvements

Experience assisting with or supporting systems integrations, collaborating with cross‑functional technical teams. For example, experience supporting application, build testing, production deployment, change request management, and release management

Track record of meeting deadlines, managing competing priorities, and maintaining robust client and stakeholder relationships

Project Co-ordination skills– 30%

Experience collaborating with various groups to gather updates and maintaining project budgeting, progress reporting, action items, risk management updates, etc.

Experience working alongside project managers to provide updates, escalation where required, identify risks, and lead project document deliverables

Demonstrated experience working in a professional environment supporting multiple project managers on-critical projects

Experience developing project status reports and maintaining and monitoring status reporting logs

Experience monitoring and maintaining project document repository and ensuring all documents are reviewed and maintained in the repository

Methodologies, Documentation & Soft Skills – 40%

Experience in Gathering and developing requirements in order to create and maintain a detailed project schedule and/or integrated plan

Ability to monitor and forecast project costs and provide reporting and input to ensure targets are met





Demonstrated experience coordinating with project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards

Extensive experience coordinating and monitoring project processes and developing/communicating guidelines and procedures

Experience in Developing complex project budgets based on multiple funding channels and cross ministry dependencies

Experience in articulating and prioritizing issues and risks at senior executive levels and recommending mitigation strategies for decision makers

Awareness / knowledge of emerging I⁢ trends and directions

Ability to adapt to changing trends, leverage emerging tools and methodologies, and effectively lead projects to success in today's dynamic IT landscape

Experience creating, maintaining, and improving technical documentation, procedures, and knowledge base articles

Proven ability to deliver regular or customized training sessions and creating user guides

Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non‑technical audiences

Demonstrated listening skills, patience, and empathy when supporting users

Exceptional customer service and relationship management capabilities

Strong critical thinking and analytical skills applied to problem solving and decision‑making

Collaborative team player who works effectively across technical, business, and geographically dispersed teams

Excellent analytical, problem-solving, interpersonal, and negotiation skills

Excellent oral and written communication skills

Demonstrated ability to work closely with business and other IT teams

Demonstrated ability to develop and present new ideas and conceptualize new approaches and solutions

📌 Application Support Specialist - Senior (Winnipeg)
🏢 FlexStaf IT
📍 Winnipeg