Drive SaaS client onboarding at Flipp through scalable processes, stakeholder alignment, and product training in a remote-first workplace. Turn implementation plans into successful launches.

This Customer Success Implementation Manager leads customized onboarding plans based on customer goals and success criteria. You will develop project plans, coordinate product integrations, and provide actionable program updates. You will also improve processes, create documentation, and support adoption through training and guidance.

Key Responsibilities

Develop customized onboarding plans and project schedules

Oversee retailer onboardings and product integrations

Coordinate delivery across technical and product teams





Create training sessions and product documentation

Report program health, risks, and mitigation plans

Requirements

Five or more years in implementation, project management, or customer success

Proven timeline management and risk mitigation experience

Strong workback schedule development skills

Excellent verbal and written communication abilities

CRM or project management tool experience

Bring program management, onboarding, and cross-functional communication skills to help Flipp customers adopt scalable product solutions.

📌 SaaS Client Onboarding Program Manager (Winnipeg)
🏢 Flipp
📍 Winnipeg