Salesforce seeks a Customer Success Manager with consulting skills and Sales Cloud knowledge to guide strategic platform adoption. Work is office-adaptable, with three weekly in-office days expected.
This customer-facing position supports high-value organizations purchasing the Signature Success Plan. You will understand customer priorities, address technical and business concerns, and connect platform capabilities with desired outcomes. Industry experience in financial services, health and life sciences, or technology, media, and telecommunications is relevant.
Key Responsibilities
Build executive relationships across customer business and IT leadership
Drive Sales Cloud and Service Cloud feature adoption
Review usage metrics quarterly and recommend improvements
Provide trusted advice using proven customer solutions
Escalate complex automation, integration, and data questions
Requirements
Three-plus years of customer success, Salesforce, SaaS, or related experience
Working knowledge of Sales Cloud core features and processes
Working knowledge of Service Cloud features and case management
Excellent communication translating technical concepts into business terms
Certification experience is preferred across Salesforce consulting products
Bring Salesforce platform knowledge, stakeholder management, and consulting strength to customers pursuing stronger adoption and business results.