Operate enterprise AI platforms at Ciena using Microsoft 365 Copilot, Copilot Studio, and LLM gateway administration expertise. Support reliable, secure services at scale.

As Senior Analyst, AI Operations and Governance, you will administer AI services and operational controls across Ciena. The work spans platform health, access management, governance, reporting, and service management. You will collaborate with Enterprise Architecture, Security, Infrastructure, Data and Analytics, Legal, Privacy, Compliance, and business teams.

Key Responsibilities

Administer Copilot licensing, access, configuration, and service health

Monitor AI platforms, incidents, readiness, and root-cause analysis

Operate LLM gateways with routing, quotas, and audit logging

Govern agent registration, approval, deployment,



and retirement

Maintain dashboards for usage, costs, errors, and policy events

Requirements

Five-plus years in enterprise platform administration or related technology roles

Hands-on Microsoft 365, Copilot, Copilot Studio, and Entra ID experience

Experience operating enterprise AI, LLM, or API gateways

Knowledge of security controls, authentication, authorization, and audit logging

PowerShell, Python, REST API, or workflow automation skills

Bring AI platform administration, governance, monitoring, and automation expertise to Ciena’s enterprise operations.

📌 Senior AI Operations Analyst (Montreal)
🏢 Ciena
📍 Montreal