Paralucent is seeking a Senior Business & Process Analyst to help modernize complex, regulated operational workflows. You will work with operations, legal/compliance, technology and control stakeholders to translate established process and requirement artefacts into features, stories, business rules, acceptance criteria, controls and release-ready increments.

The ideal candidate is comfortable with ambiguity, detailed enough for audit-sensitive work, and practical enough to keep delivery moving.

What You'll Do

- Review existing future-state processes and detailed requirements without unnecessarily restarting discovery.

- Decompose end-to-end capabilities into process flows, features, user stories, acceptance criteria, business rules and test scenarios.

- Model request types, case states, queues, roles, SLAs, deadlines, pauses, escalations, approvals, overrides and exceptions.

- Define human-in-the-loop decision points, maker/checker controls and evidence requirements.

- Document information-discovery, fulfillment, redaction, response-assembly, dispatch,



closure and reopening requirements.

- Maintain end-to-end traceability from requirement through test evidence and release.

- Facilitate focused workshops, clarify conflicts and present options with business and delivery impacts.

- Partner with UX, architecture, engineering, AI and QA teams to ensure requirements are usable and testable.

- Support UAT planning, defect triage, operating procedures, training and knowledge transfer.

What Success Looks Like

- Backlog items are complete, prioritized, testable and understood before development begins.

- Business rules and controls are captured precisely enough to prevent over-processing or under-processing.

- Open questions and dependencies are raised early with explicit recommendations.

- Requirements remain traceable through test, evidence and release.

- Operations and control stakeholders accept the delivered workflows and procedures.

📌 Senior Business & Process Analyst - Regulated Operations (Canada)
🏢 Paralucent
📍 Canada