Support Pantheon’s distributed workforce in Vancouver as a Senior IT Support Engineer focused on macOS, Windows, and identity access. This hybrid role provides regular in-person support for Vancouver employees.

As a senior individual contributor, you will troubleshoot complex technical issues independently and own ambiguous problems through resolution. Your work spans endpoint management, SaaS applications, hardware, Okta, MFA, SSO, Jamf, and Intune. You will report to the Director of IT while collaborating across IT, Security, People, and business teams.

Key Responsibilities

Provide empathetic support across devices, applications, networks, and conference rooms

Resolve complex issues and document escalations thoroughly

Coordinate onboarding, offboarding, equipment, devices, and access





Support Vancouver office technology and events

Improve procedures, records, workflows, and support reporting

Requirements

Senior individual-contributor experience supporting distributed employees

Ability to troubleshoot complex technical issues independently

Experience with Okta, MFA, SSO, Jamf, and Intune

Practical service-oriented approach across technical support areas

Ability to work hybrid in Vancouver, British Columbia

Apply your technical judgment, endpoint expertise, and service mindset to strengthen Pantheon’s secure, reliable IT operations.

📌 Senior IT Support Engineer Vancouver (Winnipeg)
🏢 Webhosting
📍 Winnipeg