Support tenants through trauma-informed care and crisis de-escalation at Wardlaw Residences during the evening shift, on-site in Rexdale. Build safety, trust, and connection.

Wardlaw Residences is preparing its new 51-unit supportive housing residence for staggered move-ins beginning December 2026. As a Frontline Worker, you will supervise and engage tenants while following policies, procedures, and house rules. The work serves seniors, youth, adults, and newcomers with diverse support needs.

Key Responsibilities:

- Supervise tenants and maintain a visible, welcoming facility presence
- Conduct and document hourly facility and safety checks
- Respond to concerns, conflicts, crises, and requests for assistance
- Complete reports, logs, telephone duties, and incident documentation
- Support move-ins, orientations,



fire drills, and tenant activities

Requirements:

- Degree or diploma in Social Work, Child and Youth Care, or equivalent
- Minimum one year supporting seniors, newcomers, or youth experiencing housing instability
- Knowledge of trauma-informed care, harm reduction, and anti-oppressive practice
- CPR/First Aid, CPI/NVCI, and Vulnerable Sector Check required
- Microsoft Office and case management software proficiency

Apply your sound judgment, qualified boundaries, and compassionate communication to support safe, respectful housing at Wardlaw.

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📌 Supportive Housing Frontline Worker (Toronto)
🏢 Youth Without Shelter
📍 Toronto