Software development and technical automation distinguish this senior Advanced Technical Support Specialist role within NexTier’s MDT organization. Support operates on a 24/7/365 rotation.

The position is a technical progression for Support employees who operate beyond standard troubleshooting and configuration. You will retain frontline case ownership while developing diagnostics, integrations, utilities, and automation.

Responsibilities include advanced issue reproduction, testing, release practices, and knowledge transfer. The role works with Software Development, Software QA, Engineering, Quality, Production, and broader Support teams while maintaining operational priorities.

Key Responsibilities

Develop reusable Support tools, diagnostic utilities, and configuration aids

Use AI-assisted development tools with validation and documentation

Follow coding, source-control, testing,



security, QA, and release practices

Participate in Strike Team troubleshooting and deployment validation

Mentor Specialists through advanced technical issues

Requirements

Demonstrated software development and technical automation capability

Ability to understand, modify, test, and support technical solutions

Working knowledge of databases, development workflows, and software testing

Ability to mentor without formal people-management authority

Robust advanced technical problem-solving capability

Combine software development, automation, and escalation leadership to strengthen MDT Support performance and reduce unnecessary Software Development escalation.

📌 Software Development Support Specialist (Winnipeg)
🏢 Patterson-UTI
📍 Winnipeg