Career Opportunities: Sr Administrator (Support & Operations) (187673)

Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support

Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices

Printer break-fix and installation

Disposal, redeployment and Asset reclaim

Shipping coordination

Data Backup and Data Recovery coordination

Hardware Refresh

Warranty and Out-of-warranty repair and replacement

Positive Knowledge / hands-on on supporting VDI 1st level Trroubleshooting

Audio and Video Support including Health Checks

Coordinate with external vendors for dispatch support

Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

Responsible for asset tagging and entering all incoming equipment into our asset management system

Collaborate with cross functional teams to properly onboard incoming new hires

Ensure that hardware is properly assigned and updated into our management system





Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Ensure that resolutions are consistent with company standards and policies

Skill Requirements

Windows 10/11 administration

Microsoft 365 / Outlook / Teams support

SCCM / Intune device management

Active Directory user administration

VPN, LAN, Wi-Fi troubleshooting

Laptop/Desktop imaging and deployment

Hardware break-fix and component replacement

ServiceNow ticket handling

Asset and CMDB management

Mobile device support (iOS/Android)

Data backup and migration

Print and peripheral support

Customer-facing communication skills

Other Requirements

Travel to satellite offices and data centers as needed, requiring a valid driver’s license and reliable transportation.

Adhere to company policies, security guidelines, and ITIL standards to ensure compliance and data protection.

Contribute ideas and feedback to improve IT processes and drive continuous improvement.

📌 Sr Administrator (Support & Operations) (Winnipeg)
🏢 HCLTech
📍 Winnipeg