Job Posting: Manager, Operations

Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Manager, Operations?
Accountable for ensuring effective operation of the transportation department, through effective supervision of employees assigned. Develop performance standards for all supervised staff and ensure employees deliver prompt and courteous service promoting a professional patient environment. Ensure that standards for technical efficiency, quality control and government regulations are met.

Contract Full Time (18 months)
Shift: Afternoon shift- Monday to Friday; Work Style: On-Site
Manage Dynacare’s logistics and transportation including onboarding new clients and customers
Build direct reports’ capabilities by providing training in a variety of areas including customer service and provide effective change leadership to direct report team
Build synergies, methodologies and business solutions that will enhance business growth with support to clinical and business support departments
Develop and execute a 3 to 12 month business plan that is in line with the organization’s objectives for Dynacare’s growth and operational excellence
Interact with customers and clients regarding re-issues resolution
Ensure business plans and deliverables of direct report positions,



Couriers, Mail Distribution, Customer Service
Orders and Warehouse are aligned and integrated, stratum appropriate and cascade throughout Logistics to achieve performance expectations and decided metrics
Strategically plan and identify for Transportation, Distribution, Warehouse and Customer Service the necessary budget requirements, the provision of Route design with GPS Technology and cycle inventory checks to position Logistics for the 21st century and the acquisition and talent pool development of optimal human resources
Develop and nurture a culture of safety, quality, service, performance, innovation, adaptability and fair treatment of direct reports
Establish and enhance the Dynacare Customer Services Orders (CSO) profile in the industry and community
Recommend customer service and logistics policies, standards and practices to immediate manager

Advanced understanding of Warehouse and Distribution processes (including GPS and related technologies)and methodologies to drive and improve the business cycle
Possess proven customer service/customer interaction skills and selling aptitude
Understand how to manage, mentor, train and coach personnel




Understand issues that drive the business and how to effectively support the business to enhance growth
Knowledge about Highway Traffic and Safety Act and how it affects a national logistics network
General knowledge of medical laboratory operations
Experience in providing on-going leadership to ensure full implementation and follow through of strategic plan
Proficiency in MS Office suite (Word, Excel) and other computer programs like Arc Logistics
Ability to schedule personnel for daily operations as well as scheduling for vacations
Capacity to complete and implement 3 to 12 month business plan
Ability to conduct saving/cost opportunity analysis and budget monitoring
Ability to manage multiple ongoing projects from initial solution design through implementation
Proficient in applying effective performance management and managerial leadership skills
Ability to support and collaborate with cross-functional teams within the organization for continuous improvement
Normal office/medical laboratory environment
Some travel may be required
Medical laboratory environment

Dynacare has been a “Top Employer” for many years and there is a reason why. At Dynacare, we’re proud to hire the best people. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.
In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

📌 Assistant to Operations Manager - Full Time (Brampton)
🏢 Dynacare
📍 Brampton