Posting Details Posted on September 29, 2026 Service Full-Time Nept Tech Grp Can Limited DescriptionNeptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water. For additional information, please visit the company website at . Manager, Customer Communication &

• Support Manager, Customer Communication &

• Support leads Neptune’s customer-facing front door, the single coordination point for customers, the public, and field contractors. This role builds and runs a modern support organization that owns issues through to resolution, spanning appointment booking, multi-channel support, RMA intake, and field dispatch. Lead and develop the team responsible for appointment booking, calendar management, and customer scheduling for installation projects Own multi-channel customer support across meter, endpoint, software, and Neptune 360 break-fix inquiries Manage frontline and tiered T1/T2 escalation processes Direct public and community education efforts supporting active installation projects Coordinate field contractor support and field dispatch to resolve customer issues efficiently Build a support model where issues are owned through resolution. Monitor support volume, response times, and customer satisfaction,



and report trends to Solutions Delivery leadership Partner closely with Network &

• Field Maintenance and Utility Data &

• Systems to resolve technical escalations Robust people leadership and coaching skills across a customer support team Excellent verbal and written communication with customers, contractors, and internal teams Process-oriented, with experience designing or improving support workflows Calm, solutions-focused approach to escalated or high-pressure customer situations Comfortable using contact center, ticketing, and scheduling systems Bachelor’s degree in a related field, or equivalent combination of education and experience. 7+ years of experience in customer support, contact center, or field service coordination, including 3+ years in a people-management role.

Experience in utilities, telecom, or a technical/field-services environment preferred.

Experience standing up or reorganizing a contact center or customer support function Familiarity with AMI/AMR metering, field service, or utility operations Experience with CRM, ticketing, or workforce/dispatch scheduling platforms Manager, Customer Communication & Support is expected to work on-site at a Neptune office at least three days per week, with the flexibility to work remotely on the remaining days. Manager, Customer Communication & Support will be expected to embody and champion these values every day: Tallassee, AL | Duluth, GA | Mississauga, ON | Remote – US | Remote – Canada Neptune Technology Group Inc. does not sponsor U.

📌 Sr. Manager, Customer Communication & Support (Winnipeg)
🏢 Neptune Technology Group Canada
📍 Winnipeg