Shape Plooto’s customer experience through payments expertise and hands-on data analysis across its all-in-one payment automation platform.

As a Staff Customer Experience Strategist, you will own Customer Experience Insights and Optimization. You will investigate customer contact, churn, payment behavior, and operational friction. Your recommendations will guide improvements across Product, Engineering, Operations, Risk, Data, Finance, and GTM.

Key Responsibilities

Uncover customer journey opportunities using contacts, churn, reviews, NPS, and CSAT

Diagnose product, payment, process, policy, tooling, and integration drivers

Test hypotheses, segment customers, and quantify customer and business impact

Identify improvements through AI, automation, tooling, communications, and processes





Build alignment through evidence and concise recommendations for senior leaders

Requirements

Significant experience in payments, fintech, SaaS, or customer experience strategy

Understanding of funding, settlement, returns, reconciliation, risk reviews, and chargebacks

Data proficiency using SQL, Databricks, Salesforce, and similar tools

Experience solving systemic customer, product, or operational problems with measurable improvements

Solid first-principles problem solving, business judgment, and cross-functional communication

Bring payments knowledge, analytical rigor, and customer experience strategy to improve journeys and business outcomes at Plooto.

📌 Staff Customer Experience Strategist Payments (Winnipeg)
🏢 Plooto
📍 Winnipeg