You will play a crucial role in translating business priorities into the systems, processes, and business rules needed to bring new commercial initiatives to life and scale existing motions. You will lead cross-functional planning, define business requirements, align stakeholders, and drive delivery with business and technical partners. Your work will connect teams across the customer lifecycle, ensure operational readiness, and measure whether implemented solutions achieve their intended business outcomes. You will play a crucial part in helping the organization deliver on its growth strategy. You’ll build partnerships across GTM functions and see the direct impact of your work on revenue execution and the customer and seller experience. Manage programs from discovery through implementation, coordinating scope, timelines, dependencies, and accountable owners.

Partner with business and technical teams to evaluate options, resolve gaps, and implement scalable solutions.

Coordinate testing, documentation, and change management to support successful launches and adoption.

Track results against business objectives, identify operational gaps, and drive improvements to execution and the customer and seller experience.

3+ years of experience in Product Operations, Revenue Operations, Sales Operations, Commercial Operations, Business Systems, or another role supporting complex cross-functional GTM initiatives.





- Experience working in a B2B SaaS or subscription-based business with multiple products, customer segments, or routes to market.
- Experience partnering with technical and business teams to evaluate solutions, assess tradeoffs, and validate that changes meet business needs.
- Ability to identify root causes, use data to assess outcomes, and implement practical improvements that scale.
- Solid systems thinking, with the ability to understand how a change in one part of the commercial lifecycle can affect downstream processes, systems, data, and customer experiences.

Experience with Salesforce, CPQ, billing, commerce, provisioning, entitlement, or other systems supporting the quote-to-cash/customer lifecycle.

Understanding of the customer lifecycle and how systems, processes, data, and business rules support commercial execution.

Familiarity with automation and AI capabilities that can simplify requirements gathering, dependency management, testing, and operational readiness.

Durable Skills AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

To learn more about why these skills matter and what the data shows about thriving through change, read this from our Chief People Officer, Melanie Rosenwasser. 103,700—$140,300 CAD

📌 Head of Programme Management (Canada)
🏢 Important Company of the Sector
📍 Canada