This position requires full-time on-site presence at our offices located at 26 Wellington Street East, Toronto.

Are you passionate about information technology and eager to contribute to an organization whose purpose is to help clients feel confident and secure about their future?

As an IT Technician, you will play a key role in delivering a high-quality, people-centered technology experience by providing hands-on, in office technical support to employees in our Toronto office.

As an IT Technician, you will be at the center of our mission. Welcoming users at the IT Service Desk in iA offices, quickly assessing their needs, and providing prompt, professional, and courteous support;
Assisting users in person, gathering their feedback, and providing relevant guidance on best practices related to IT tools, technologies, and services;
Performing technical diagnostics, ensuring diligent follow-up with requesters, and efficiently resolving issues within the scope of your responsibilities while minimizing escalations whenever possible;
Handling IT support requests, both in office and through service management tools, ensuring timely and effective resolution;
Installing, configuring, and managing workstations, mobile devices, and computer peripherals;
Maintaining inventory records, asset information, and documentation accurately and consistently;
Assisting with equipment and supply management, including receiving, storing, and maintaining preparation and storage areas;
Setting up, operating, and dismantling audiovisual equipment required for corporate events;




Providing on-site technical support to event organizers and presenters to help ensure successful event delivery.

What Will Help You Succeed in This Role
Is recognized for outstanding customer service, interpersonal skills, teamwork, and a commitment to continuous improvement, both in person and over the phone;
Demonstrates strong proficiency with workplace productivity tools and applications, including hardware, software, and online solutions;
Possesses solid technical knowledge of Windows and Mac environments, as well as Android and iOS mobile devices;
Has two to five years of experience in IT support;
Holds a college diploma (DEC or AEC) in Information Technology or a related field. Has experience with an Internet service provider or telecommunications company, considered an asset;
Has advanced English-language proficiency, as the role requires daily verbal interactions with unilingual English-speaking users;
Has knowledge of French, considered an asset.

Artificial intelligence tools are available to everyone, helping increase personal effectiveness while supporting organizational growth;




An opportunity to make a direct impact on users' technology experience and the smooth operation of the organization.

The typical hiring range for this position is between CAD $60,636 and $79,585 per year. Base salary may vary depending on knowledge, skills, years of experience, and internal equity considerations

Posting End Date
With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

📌 IT Technician (full time) (Toronto)
🏢 IA Financial Services
📍 Toronto