RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm and is backed by Canada’s leading financial institution. We take pride in hiring and nurturing talented individuals who share our commitment to helping our clients build and preserve their wealth so they can achieve the goals that matter most to them.

The RBC Dominion Securities Management team located in Ottawa is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and employees.

Executes administrative tasks and provides day to day operations support to branch management.
Processes account documentation, incoming and outgoing funds, and compliance related forms, ensuring accuracy and adherence to established procedures and regulatory requirements.
Manages incoming communications from clients, advisors, and internal partners, coordinating responses and routing requests to appropriate team members to ensure timely and accurate resolution.
Delivers customer service by responding to client inquiries, processing account maintenance requests, and supporting advisor teams with administrative documentation to maintain client satisfaction.
Works on routine and may experience non standard operational or support activities and assignments related to operations, applying established methods.
Strong Microsoft Office skills
Canadian Investment Regulatory Exam, CIRE
Knowledge of RBC Dominion Securities’ systems and procedures, an asset
Experience in the banking and/or securities industry is an asset

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.




A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
A world-class training program in financial services

Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and chance for all.

Join our Talent Community

Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Applying to this posting allows you to express your interest in this current career opportunity at RBC.

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