Coordinate front office operations with polished hospitality and responsive service. This hotel supervisory role oversees reception, reservations, night audit, and concierge activities.

As Guest Service Supervisor, you will help keep daily operations running smoothly while supporting team performance. You will coordinate customer service activities with other departments, including inventory management during busy periods. The role also requires effective responses to complaints, emergencies, and crises.

Key Responsibilities
Ensure smooth reception, reservations, night audit, concierge operations
Maintain regular presence throughout guest service areas
Coordinate with departments on customer service activities




Manage inventory during busy operational periods
Provide resources for complaints, emergencies, and crises

Requirements:
At least two years' supervisory experience in a hotel context
Quick and effective management of requests and problems
Tolerance of unhappy or stressed guests
Leadership ability to inspire and motivate teams
Robust computer knowledge; OPERA PMS experience considered an asset

Apply front office coordination, responsive problem-solving, and hotel supervision skills across reception and concierge operations.

📌 Hotel Front Office Operations Supervisor Ottawa
🏢 Germain Hotels group
📍 Ottawa