Lead Indigo customer programs through coaching, retail operations, and omni-channel execution in a customer-focused store setting. Shape service behaviors while driving engagement and results.
As Customer Experience Leader, you execute customer priorities and help teams bring the Indigo brand to life. You will use customer insights, sales information, omni-channel programs, and coaching to strengthen service. The position reports to the Customer Experience Manager and supports store objectives through clear actions, communication, and follow-through.
Key Responsibilities
Lead customer experience priorities across store operations
Coach CERs through recommendations and meaningful customer interactions
Run daily communications, sales rallies, and promotional briefings
Support pickups,
online returns, order management, and issue resolution
Maintain payment desks, cash offices, and service areas
Requirements:
One to three years of specialty retail leadership experience
Customer-facing team leadership experience
Experience executing customer experience or omni-channel programs
Solid retail operations, cash handling, and compliance knowledge
Ability to work versatile schedules and lift items up to 40 pounds
Bring retail leadership, customer coaching, and omni-channel execution to Indigo as a Customer Experience Leader.