Support customer service operations at Leavitt Machinery in a hybrid Coquitlam role using CRM systems and robust communication skills.
As a Customer Service Representative, you will work with the Operator Training team throughout the sales process. Handle incoming calls, manage CRM leads, and respond to customer inquiries. Provide administrative support while helping maintain positive customer experiences.
Key Responsibilities
Handle high volumes of incoming mainline phone calls
Use the CRM to pass leads to Account Managers
Answer customer inquiries throughout the sales process
Support Operator Training administration and registrations
Follow up on client feedback and provide coverage
Requirements:
At least two years of related customer service experience
Solid proficiency with Word, Excel, and Outlook
Preferred experience using CRM systems
Confident, helpful, customer-oriented phone presence
Excellent organizational and communication skills
Bring customer service, CRM coordination, and organized communication skills to Leavitt Machinery's hybrid team in Coquitlam, British Columbia.