Lead guest communications and group bookings at Chicopee Tube Park in Kitchener, managing social media, inquiries, and service support.

Reporting to the Administrative Manager, the Guest Services Lead oversees external communications across Instagram, Facebook, TikTok, websites, email, and telephone. The position also manages bookings, group confirmations, accounts receivable, and cashier support. It suits an organized, self-directed candidate with prior guest service experience, flexibility, initiative, and robust customer service.

Key Responsibilities
Manage Instagram, Facebook, TikTok, website, email, and telephone inquiries
Oversee bookings, accounts receivable, and group confirmations
Develop and monitor group intake performance indicators




Communicate information with senior staff and support customer service
Assist with end-of-day reports

Requirements:
Previous guest service experience is an asset
Robust organizational skills and independent working ability
Ability to work effectively in a team setting
Smart Serve certification is required
Standard First Aid, AED, and CPR are assets

Support Chicopee Tube Park through organized communications, group bookings, customer service, and practical administrative coordination.

📌 Guest Services Communications Lead Kitchener
🏢 Chicopee Tube Park
📍 Kitchener