Serve guests and lead Front Desk Associates in Calgary's west-end at Element by Westin Calgary Downtown. Apply hospitality judgment across wide-ranging hotel shifts.

This Front Desk Supervisor position supports an all-suite, wellness-focused hotel featuring Wander Café, Bow & Bend, and guest-centered services. You will maintain qualified front desk operations, anticipate needs, and protect service and safety standards. Responsibilities include reservations, switchboard communication, guest requests, room availability, payment controls, and associate development.

Key Responsibilities
Deliver courteous check-in and checkout service during peak periods
Answer calls, manage messages, and respond to inquiries
Monitor availability, restrictions, inventory,



and guest preferences
Maintain front desk, lobby, and back-office presentation
Open and close shifts and complete cash drops

Requirements:
Full-service hotel Front Desk background
Passion for exceptional hospitality and memorable guest experiences
Coaching, mentoring, and team-support ability
Opera experience considered an asset
Adaptable availability for mornings, evenings, weekends, and holidays

Apply your front office experience, guest focus, and team leadership to support dependable hotel service in Calgary's west end.

📌 Front Desk Supervisor Calgary Hotel
🏢 Concord Hospitality Enterprises
📍 Calgary