Technical account management at Vantage centers on customer relationships, service coordination, and satisfaction from the Québec campus. Support customers across departments while managing requests, reporting, and projects.

As a Technical Account Manager, you will serve as Vantage’s primary customer interface. You will coordinate global support organizations, internal teams, and external partners to deliver service. The role includes customer documentation, onboarding, portal configuration, billing support, and solution design participation.

Key Responsibilities

Maintain relationships with a core customer set

Coordinate customer requests and project support

Report performance through KPIs, MBRs, and QBRs

Document processes, procedures,



and customer information

Manage customer-facing activities through successful completion

Requirements

Bachelor’s degree or equivalent experience required

Five-plus years in operations, projects, support, or sales

Experience supporting an ITIL-based service management program

Contracts management and RFP experience

Microsoft suite proficiency and robust communication skills

Apply technical account management, customer coordination, and project skills supporting Vantage customers from Québec.

📌 Technical Account Manager Québec (Winnipeg)
🏢 Vantage Data Centers
📍 Winnipeg