Apply brokerage application support expertise remotely with Fidelity Clearing Canada, troubleshooting Dataphile and business-critical systems for clients and users.

This Business Application Support Analyst role serves FCC’s technology team within financial services. You will maintain production applications, resolve service requests, evaluate client requirements, and communicate solutions across business and technical audiences. The position also includes user training, product demonstrations, quality assurance testing, and business analysis. A full time regular schedule and current Canadian work authorization are required.

Key Responsibilities:
Maintain service quality for FCC production applications
Answer questions, clear faults, and propose solutions
Evaluate enhancement and maintenance requirements




Coordinate communication among clients, vendors, and Fidelity partners
Deliver cooperative, seamless customer service

Requirements:
Three-year post-secondary education or equivalent experience
Three to five years of client application support
Brokerage experience focused on post-trade or mid-back-office applications
Complex business-critical systems support experience in financial services
Dataphile, API troubleshooting, and SDLC knowledge

Use brokerage operations knowledge, application troubleshooting, and explicit communication to support Fidelity Clearing Canada’s critical financial systems.

📌 Financial Services Application Support Analyst Toronto (Canada)
🏢 Fidelity International
📍 Canada