Coordinate exam delivery and candidate support for Fitch Learning in Toronto, using vendor management and sound judgment across complex cases. This hybrid position combines office collaboration with work from home two days weekly.

The Operations Coordinator supports license exam operations, candidate enquiries, designation activity, and client service administration. Working to an experienced Manager, you will maintain accurate records while coordinating exam delivery vendors and operational follow-up. Candidates may bring experience in exam administration, regulatory program delivery, education administration, or another high-volume environment.

French and English communication, strong system skills, and comfort with escalations are significant.

Key Responsibilities
Coordinate exam operations with the exam delivery vendor
Respond to candidate support requests and escalated complaints
Track applications, renewals,



reinstatements, and exception requests
Update candidate records and maintain accurate case documentation
Follow up on vendor updates, invoices, audits, and recurring processes

Requirements:
Experience coordinating exams, operations, education, or regulatory administration
Ability to interpret complex rules affecting case outcomes
Experience using Salesforce, Zendesk, SharePoint, Microsoft Office, or comparable platforms
Qualified fluency in French and English
Ability to coordinate vendors and internal operational stakeholders

Bring exam coordination, escalations management, bilingual communication, and documentation expertise to Fitch Learning's Toronto operations team.

📌 Exam Operations Coordinator Toronto
🏢 FitchGroup
📍 Toronto