Technical Services Engineers solve complex customer challenges through systems expertise and advanced troubleshooting in Toronto’s hybrid office model.

As an Associate Technical Services Engineer II, you will support the company ecosystem, including database server, drivers, Atlas, Cloud Manager, Compass, and related services. You will investigate architecture, performance, recovery, and security questions for large-scale, data-intensive environments. Explicit communication, sound judgment, and curiosity are essential.

Key Responsibilities

Resolve complex customer questions about architecture, performance, recovery, and security

Identify root causes across large-scale, data-intensive environments

Advise customers on best practices for operating the company at scale





Represent customer needs to product management and development teams

Develop support tools for performance, benchmarking, and diagnostics

Requirements

Technical experience in systems administration or distributed systems

Knowledge of database or application architecture and administration

Experience with data architecture, performance tuning, or benchmarking

Advanced diagnostic and troubleshooting skills

Excellent written and verbal communication skills

Apply technical expertise, customer advocacy, and structured problem solving while supporting reliable company applications from Toronto.

📌 Technical Services Engineer Toronto (Winnipeg)
🏢 Mongodb
📍 Winnipeg