Transform approved designs into usable procedures and learning assets as a Documentation and Training Analyst in a hybrid work model. Apply instructional design and technical writing.

At Manulife, this analyst converts business rules, controls, system steps, and exception scenarios into role-based guidance. The role partners with Product Owners, Business SME Leads, Change Management, Risk, and Delivery teams. It supports agile transformation through validation, testing, release readiness, and adoption.

Key Responsibilities:
Create procedures, job aids, checklists, and knowledge articles
Translate approved designs into explicit role-based instructions
Validate content with SMEs, Product Owners, Risk, and Delivery
Maintain version control, review history, and traceability




Deliver or coordinate training and post-launch reinforcement

Requirements:
Experience in documentation, technical writing, or instructional design
Create facilitator guides and digital or blended learning content
Synthesize process maps, requirements, controls, and system information
Facilitate working sessions, reviews, or train-the-trainer sessions
Manage evolving deliverables with solid accuracy and organization

Bring technical writing, instructional design, business analysis, and document control skills to Manulife’s transformation delivery.

📌 Documentation And Training Analyst Toronto
🏢 Manulife
📍 Toronto