Who We Are:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

Role DescriptionBorn digital, UST transforms lives through the power of technology. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries.

Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. You AreWe are seeking a CCAIP Integration and IVR Developer to architect, build, and maintain seamless integrations between our Google Contact Center AI Platform (CCAIP), IVR flows, and enterprise systems. In this role, you will be responsible for understanding the technical pattern of integration with Google CCAIP ACD, enabling transfer of custom data (SIP/UUI headers, including consumer language preference and context) between CCAIP, Dialogflow, and the vendor platform, and managing call transfers from a Dialogflow agent.

API Development & Management: Create, publish, and secure robust API endpoints to send data from the IVR to third parties and receive and process responses back to the IVR.

System Connectivity: Map complex data payloads (JSON/XML) between systems, ensuring secure, low-latency transmission of customer data during live voice interactions. Create clear architectural diagrams, API interface definitions, and system flow documentation for handoff and future scaling. This position description identifies the responsibilities and tasks typically associated with the performance of the position.

IVR/Telephony: SIP/RTP knowledge, DTMF handling, STT/TTS tuning, telephony gateway configuration, and IVR Runtime Manager.

Cloud Expertise:



Familiarity with Google Cloud Platform (GCP) services relevant to voice and data (e.API & Programming Language: Expert knowledge of RESTful APIs, JSON, XML, and backend languages such as Java, Python, or Node.Js for custom webhook fulfillment.

DevOps & Source Control: Experience using GitHub for version control and Jenkins or Google Cloud Build for CI/CD automation.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience.

Compensation Range115,000 – 144,000 CAD BenefitsFull-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and are eligible for paid bereavement leave and jury duty. They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage. Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage. Part-time regular and temporary employees receive 6 days of paid sick leave each year (pro-rated for recent hires throughout the year).

Artificial

Intelligence in RecruitmentAs part of our recruitment process, UST may use AI or automated tools to support activities such as application screening, scheduling,



or interview assistance. L’intelligence artificielle en soutien au recrutementDans le cadre de son processus de recrutement, il se peut que UST peut utiliser ait recours à l'intelligence artificielle ou à des outils automatisés réaliser des en soutien à des activités telles que l’examen comme la présélection des candidatures, la planification ou l'assistance lors des entrevues ou leur bon déroulement. We build our culture of Humility, Humanity, and Integrity.

These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions. HumilityWe will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Our Human Rights

Policy further illustrates our stand on this. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lieu de travail à égalité des chances, sans Discrimination et harcèlementChez UST, nous nous efforçons de fournir un environnement de travail exempt de discrimination et harcèlement. Notre politique en matière de droits de l'homme illustre notre position à ce sujet. Nous ne faisons pas discriminer ou permettre le harcèlement sur la base de la race, de la couleur, de la religion, du handicap, genre, origine nationale, orientation sexuelle, identité de genre, expression de genre, âge, informations génétiques, statut militaire ou tout autre statut légalement protégé.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance. #

📌 Technology Integration Engineer (Winnipeg)
🏢 UST
📍 Winnipeg