Lead brokerage client services at Livingston through service-level management, operational problem solving, and collaboration with release branch networks. Manage multiple teams across designated client accounts.

The Director

Brokerage oversees service delivery for industry-related clients and regional support services. This leader maintains employee relations, strengthens client relationships, and improves end-to-end processing. Livingston operates customs brokerage and international trade services worldwide.

Key Responsibilities
Manage service levels against client expectations and needs
Coordinate service teams with the release branch network
Resolve workflow conflicts and client issues
Track work volumes, accuracy,



and performance indicators
Plan operations, staffing, budgets, and support functions Requirements:
Ten or more years of progressive experience
Associate degree or post-secondary business education
Knowledge of brokerage operations policies and procedures
Excellent leadership, analytical, and organizational skills
Solid English communication and interpersonal skills Use brokerage expertise, leadership, and operational judgment to strengthen client service delivery at Livingston across connected teams.

📌 Director Brokerage Client Services Toronto
🏢 Livingston International
📍 Toronto