Description

CPA Ontario is not like other organizations

We operate at a rare intersection, both regulator and membership body, responsible for upholding the integrity of the CPA designation while supporting more than 105,000 members and 19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust possible.

Careers built here tend to look different because the work itself is different. You are not simply contributing to an organization. You are helping shape a profession that touches nearly every sector of the economy at a moment when expectations, technology, and the nature of work are all being rewritten.

About This Opportunity:

At CPA Ontario, our Service Desk team plays a critical role in enabling employees to work effectively, securely, and productively. As a Technology Service Desk Administrator, you'll be the first point of contact for technology support, delivering exceptional service while helping employees navigate a wide range of technical challenges.

In this hands-on role, you'll provide Tier 1 and Tier 2 support, administer user accounts and devices, support Microsoft 365 technologies, and contribute to technology projects and service improvements. You'll work closely with colleagues across the organization to resolve issues, enhance the employee technology experience, and ensure reliable, secure, and efficient IT service delivery.

This is an excellent opportunity for a customer-focused IT professional who enjoys problem-solving, building relationships,



and continuously learning in a collaborative and evolving technology environment.

Requirements

- Provide Tier 1 and Tier 2 technical support for hardware, software, Microsoft 365, workplace technology, and business applications, delivering an exceptional end-user experience.
- Diagnose, troubleshoot, and resolve technical issues related to devices, operating systems, network connectivity, email, and collaboration tools, escalating complex issues when required.
- Administer user accounts, access permissions, Microsoft 365 licensing, and identity management processes across Active Directory and Microsoft Entra ID environments.
- Support employee onboarding, offboarding, and organizational changes by provisioning accounts, access, and technology resources.
- Configure, deploy, maintain, and support laptops, desktops, mobile devices, and other endpoint technologies while ensuring compliance with security and patching standards.
- Manage endpoint administration and asset lifecycle activities, including Microsoft Intune, inventory management, technology refreshes, and equipment provisioning.
- Track, prioritize, and resolve incidents and service requests through ServiceNow while meeting service-level commitments.
- Create and maintain technical documentation, knowledge base articles, and user guides to support productive service delivery and knowledge sharing.
- Contribute to technology projects, system upgrades, migrations, and new technology deployments.
- Identify and implement opportunities to improve service quality, automate processes, and enhance the employee technology experience.

📌 Technology Service Desk Administrator (Canada)
🏢 CPA Ontario
📍 Canada